Locked out of my HMU Acct...

[icollect]

Just when you thought the guys from HMU couldn't get any stranger guess what?


Went to access my profile to check stats last night, and my password didn't work. So being the trusting soul I contacted Tim from Turnkey. No problem I thought. Much to my surprise I was contacted by Brad this morning and informed that my account was on hold, despite theses cowboys owing me 6700 from last week alone(still haven't been paid that). I was also informed that I no longer had sites hooked up to them, I have over 200.


I've decided not to try to work with these folks anymore because of their consistent bizarre behavior. I do however expect to be paid by them as my wire did not show up on Friday. I will post the results of the remaining checks as well if they pay me for refills as I believe this is important for all affiliates to know.


The way they handled this was completely wrong as I was sending them traffic everyday. Maybe it wasn't for controlled meds, but it was good honest traffic. We learn from a company by the way it treats associates. I'm not sure yet what the story is here. I will let you know if my wire shows up tomorrow.

[RxRob]

Whaaaa? smileys/smiley5.gif


Your account is on hold?


What's the whole story, icollect?

[icollect]

Whaaaa? smileys/smiley5.gif


Your account is on hold?


What's the whole story, icollect?





What Brad told me is that they did a sweep yesterday. Then he informed me that I didn't have any links hooked up to them. I've got over 200 sites hooked up to HMU. I had $6700 that they owe me from last week, very few were refills. I must have said something to piss them off, though for the life of me I can't remember it. The last time I posted about them was to ask you folks to give them some room as I thought they were trying. Jesus silly me. Talk about killing a fly with a hammer.smileys/smiley5.gif

[redex]

Well you made me go look and I see I got the broom too. I can get into my ACP but this may require an email to Brad. smileys/smiley5.gif

[icollect]

One final thought on this folks and then I'll just post updates on if they've paid me for the last two periods, and if they continue to pay me for refills. I think this is very important because of they way they handled my termination. They took away the ability for me to monitor my account. This means I can't see the sells I'm still making as well as refill activity. There is no valid business reason for any company to behave in this fashion unless there is a security risk, that I have never been. I have worked for NASA as well as as in many secure facilities.


HMU I expect to paid up to date tomorrow, and to be notified via email each time a sell is made on my sites until I can update links and remove your links from my sites.

[redex]

Maybe they think you are really Star. LOL He was about to get the boot yesterday.

[icollect]

It never ceases to amaze me when businesses behave this way. This definately wasn't a good will gesture. Even though I've been getting a ton of red ink from them I remained loyal while lot's of affiliates bailed. I was hoping that HMU could be saved from itself, but I don't know anymore. I never complained when 50% of my sales got axed, because it meant the doctor and pharmacy were doing their job.


Then I see this kind of meat cleaver management and it becomes perfectly clear it's all about the short run.

[medstar]

I always wondered which super affiliate would steal their sub-affiliate sales 1st. Icollect, believe you just got shafted - hope they used vaseline. Consider all your future sales their's - unless they save face and return your login or realize you are not Star. Thought Star made it clear he was not with them.

[medstar]

I cannot see any reason forremoving someone's login (temporarily on hold or whatever they call it)- in any program. You paid to get that customer initially and should continue to reap the benefits of your effort whether you have links with them or not. Believe that is call "stealing" - unless it was an error on their part.

[icollect]

I hope that this is an error. I can't believe that someone would risk their entire business over a few bucks. Believe me when I say this, they will not succeed. I haven't got much sense, but I've got money and a damn mean lawyer. We're not talking about a fortune here, but we are talking about principles and the way affiliates get treated in general. I'm tired of the bulldozer attitude of some Ops and the,"we're above the law" attitude. Every dog has his day. I just got knocked down, but I will break their fist on my face. They will not steal what is mine.

[medstar]

icollect, you and I usually don't see eye to eye for whatever reason, but I am with you on this one. That is pretty stupid on their part. Wonder which affiliate is next in line to be removed. Just imagine if they removed all your accounts and kept the profits - hope I did not give them any idea. But if you read all their post, it is conceivable.


I predict you will have your account by the end of the day due to the negative B.S.from this forum.

[icollect]

icollect, you and I usually don't see eye to eye for whatever reason, but I am with you on this one. That is pretty stupid on their part. Wonder which affiliate is next in line to be removed. Just imagine if they removed all your accounts and kept the profits - hope I did not give them any idea. But if you read all their post, it is conceivable.


I predict you will have your account by the end of the day due to the negative B.S.from this forum.








My friend disagreement is fine, that's how we learn and expand our knowledge. We're all in the affiliate business together, we are all working for what we think is right for the future of the industry. We all have our own vision and it's our obligation to present and defend our positions. That I greatly respect.


This kind of behavior just bewilders me. This is the kind of behavior I've sought to eliminate. This is an act that's without merit or foundation in sound business principles. Ops and affiliates alike need to get past this juvenile behavior of assassination and move on into a mature business model. The fact is I made almost $7000 in commissions with them last week, there is no way they believed that I did not have links to them. I am very disappointed in them. I have defended them in the past, but I still do not believe, "that every good deed never goes unpunished". Shame on you HMUsmileys/smiley7.gif

[Pensive]

icollect,


There are ramifications for companies that act in this fashion. Do as we do - if we work with a fulfillment or affiliate company and they steal our orders or do not pay us, they feel the wrath of our lawyers.


We've been successful in this in the past WITH rx fulfillment companies who decided to either keep a portion of OUR profits/commissions or who decided to act in a way that put them in the realm of liability like stealing refill orders or "skimming" off the top. We have clear methods for tracking this by actually ordering from the fulfillment company ourselves using different employees and then re-ordering or receiving a refill notification and then watching our sales to see if orders actually DO show up, etc, etc. Many more approaches could apply...


Affiliates do have rights and we've unleashed our legal department on them, doing everything from uncovering their business to authorities that would love to shut them down like state boards of health to de-railing any future business they decide to take on through contacting every affiliate they will have in the future (yes, we know who they all are based on fulfillment and backend processes).


Keep us posted on this as it is very discouraging to all of us to see this happen. But keep the attitude that if they can screw you, then screw them right back.


Hopefully this will work out for you and they just made a mistake (a massive one). smileys/smiley5.gif

[icollect]

I will post followups on payment status of my account as this is very important to the affiliate community in general. We should never have to accept that we will not get paid our last check.


I just did a find on my sites. I have 1383 web pages to update because of their actions. This means no sleep for a couple of days and them receiving leads from me despite their actions.

[Affiliate-Guy]

Hey Icollect ...


Just wanted to say I am sorry to hear of your troubles ... any serious affiliate (especially pharma affiliates it would seam) is faced with these types of problems from time to time.


A while back I was looking for additional meds to add to my line up and after reading some neg press about hm I decided to keep pressing forward with rx medical ... it works.


Anyway ... good luck on getting your last payment with them ... that is really terrible ;-(


Good luck ...

[icollect]

Hey Icollect ...


Just wanted to say I am sorry to hear of your troubles ... any serious affiliate (especially pharma affiliates it would seam) is faced with these types of problems from time to time.


A while back I was looking for additional meds to add to my line up and after reading some neg press about hm I decided to keep pressing forward with rx medical ... it works.


Anyway ... good luck on getting your last payment with them ... that is really terrible ;-(


Good luck ...





Thanks Affiliateguy, so much of my time has been caught up in the fight for our industry, I've neglected my sites to some extent. Guess it was time for a overhaul anyway. It's really discouraging for me to get slapped around like this. It's doesn't hurt me financially, but much of effort was to eliminate this kind of behavior. 3 hours sleep a night for the last 6 months, and it just seems as affiliates we still are getting treated like trash by some. I don't know what has to happen here? I just know one thing for sure, this is just not going to fly.


I know you guys get tired of me sometimes, damn I get tired of myself. But I get PMs and emails from people just getting started in the business and a lot of times they've got young families or maybe they're just retiring. Everything they have is tied up in this business. They depend on the good will of these companies. I just don't think it's right to be at the whim of affiliate managers that don't know what this thing called a telephone is, or can't send an email requesting clarifications. It's fine to exercise authority, but only people with good judgment should be given authority. We're talking about peoples lives, not a percentage. HMU, we are people, hard working people. Learn how to treat us with respect and dignity. What you did to me was vile and unwarranted, don't do it to anyone else.smileys/smiley7.gif

[seodoc]

icollect,


As much as we may disagree on key issues surrounding this industry, I have to think that HMU should not be pulling stunts like you are alledging.


As affiliates we must stick together, and this forum allows us to have a collective voice.


Please keep us posted as to what comes of all this.

[icollect]

Folks My account has been restored. I would ask that HMU and all other Ops put in place checks and balances to prevent this kind of misunderstanding in the future. A simple phone call could have avoided this whole mess. Thanks to HMU for bellying up to the bar and rectifying the situation.

[medstar]

icollect, was it HMU or Turnkey that corrected the situation? They are 2 separate entities. This would help clarify a lot of affiliate concerns.


Also, I did predict you would have your account restored by the end of the day.

[seodoc]

Thats good to hear icollect, was this simply a technical error?

[icollect]

icollect, was it HMU or Turnkey that corrected the situation? They are 2 separate entities. This would help clarify a lot of affiliate concerns.


Also, I did predict you would have your account restored by the end of the day.





Medstar, Brad restored my account. Tim from Turnkey immediately tried to correct the situation last night.I was met with resistance this morning despite my assertions. I think thisis the root of all our problems as someone is always on the defensive. Times are changing, there are not 1000's of new affiliates rushing into the market place.As Ops, the mode of thinking concerning affiliates must change as we are a dying breed. Please pick up the frigging phone prior to doing something this extreme. Oh yeah Medstar nice prediction. I would like to talk to you about exciting opportunities the the Tarot card industry.smileys/smiley8.gif We'll make a fortune I'm tellin ya. We get a lady from the Bronx, with a fake Jamaican accent.....


Seodoc, As it was explained to me it was an automated process. I am sorry this kind of thing still occurs in our industry. There has to be better communication, bottom line. If there was just typical communication this situation would have been avoided.

[medstar]

Guess they aren't that bad after all. My question is - why didn't I encounter any problems with my account? Is it because I am not with them? If it was an automated process I should not have had access either, but I did. Food for thought.

[medstar]

I know it is getting close to the game, but this is important. I know of others who have several sites with HMU and today they disappeared from their login. When they try to add the site, it states a duplicate is already in the system. This means someone moved the site somewhere else and is stealing their orders.

[Star]

Wow, so they are taking away your commissions from your customers b/c you are using another program? smileys/smiley7.gif

[andrew13]

I have my account on hold also,


but I'm amking $5K WEELY with them !!!!


What's the sh*t is going on here ???? smileys/smiley7.gifsmileys/smiley7.gifsmileys/smiley7.gif

[icollect]

I have my account on hold also,


but I'm amking $5K WEELY with them !!!!


What's the sh*t is going on here ???? smileys/smiley7.gifsmileys/smiley7.gifsmileys/smiley7.gif





Andrew, have you emailed or talked to anyone at HMU? What is the current status?

[andrew13]

I have emailed brad - and he has responded ... but I'm still holded ...


hope it will be resolved soon.


I still think this is SH*T doing so.


You need at first EMAIL ME or tell me in advance what is the problem, then wait till my reply or at least wait for 24 hours and ONLY THEN make any actions smileys/smiley7.gifsmileys/smiley7.gifsmileys/smiley7.gif

[PotentMix]

How do you know if you've been locked out? I can't seem to log in. Here's the message:


>The server encountered an internal error or misconfiguration and was unable to complete your request.<


Never mind, its OK.

[stevie]

what is brad's email


this is complete bullsh*t

[andrew13]

This IS SH*T


They are 100% stupid !


How I can't have links to them and still have great $$$ on new orders ??? Isn't it clear ?


HMU just whant to steel all our money - this is F*CKING dumb, at first ... they will be ourt of this business in no time, I suppose.

[andrew13]

OK. I'm online again - after some talk to brad he reenable my account ... It was not good time (last 2 days), but they still understand that they unable to forget about affiliates, who makes them money.

[icollect]

Great News Andrew!

[andrew13]

thanks,icollect.


Who has similar problem - just talk to Brad: director@hmuniversal.com